Technical Support Specialist

US-NY-Rochester
Job ID
3738
# Positions
1
Experience (Years)
1
Category
Technology - Technical Support

Overview

CHA Consulting, Inc., is currently seeking a Technical Support Specialist for our Rochester, NY office location. The Technical Support Specialist will be primarily responsible for providing excellent customer service through our IT helpdesk. 

Responsibilities

Technical Assistance

  • Provide friendly customer support during business hours with good communication skills.
  • Log and maintain accurate Help Desk requests in the tracking system.
  • Prioritize, and diagnose company computer related issues, including but not limited to hardware and software support, escalate problems when needed.
  • Provide hands-on computer and application troubleshooting.
  • Perform post resolution follow-ups to help desk requests.

Software

  • Install/upgrade new software on company computers.
  • Deploy Windows OS to new and/or rebuild existing computers.
  • Provide Windows operating system and application support.
  • Contributes to software testing projects.
  • Maintains software inventory and licensing compliance.

Network Assistance

  • Provide and support Ethernet connectivity to network devices.
  • Assist with telecommunications support.
  • Provide VPN connectivity support.
  • Escalate network related outages to management.

Miscellaneous

  • Assist with keeping Documentation and FAQ relevant to changing environment.
  • Conducts Information Technology orientations for new employees.
  • Assist with office expansion or reconstruction projects.
  • Help maintain Information Technology hardware database.
  • Requires some project-related travel.
  • Assist administrating and supporting phone systems.

Performs other related duties, as assigned.

Qualifications

Education

  • High School diploma required; associate's degree preferred.

Experience and Qualifications: To be successful in this role, one must possess the following:

  • At least 1+ years of technical support experience.
  • Advanced experience with Windows & Microsoft Office applications.
  • MS Certified Professional certification preferred.
  • Experience supporting AutoCAD and/or MicroStation a plus.
  • Requires lifting computer equipment.

Personal Qualifications:

  • Excellent verbal and written communication skills.
  • Solution oriented and client focused.
  • Detail-oriented.
  • Well-spoken and professional.
  • Ability to work well in a team environment.
  • Works independently with limited supervision.
  • Exhibits ability to maintain confidentiality with company and employee information.
  • Exhibits a willingness to provide assistance at all levels.

*CHA will not accept applications of candidates who require visa sponsorships now or in the future.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.

 

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